Common questions
Are the medicines original?
Yes. Everything from Qarshi, Hamdard, Ajmal, Ashraf and the other dawakhanas comes in the maker's own sealed pack, bought through their distributors. Our own herbs are packed at the shop in front of you.
کیا ادویات اصل ہیں؟ جی ہاں، تمام برانڈڈ ادویات کمپنی کی اصل سیل شدہ پیکنگ میں ہیں۔
How soon will I get my order?
Inside Wazirabad our own rider brings it the same day. Elsewhere in Pakistan it usually takes 2 to 4 working days.
وزیرآباد میں اُسی دن، باقی پاکستان میں عموماً 2 سے 4 دن۔
Can I pay cash on delivery?
Yes, everywhere outside Wazirabad. Inside the city we deliver ourselves the same day, so those orders are paid in advance.
شہر سے باہر کیش آن ڈیلیوری دستیاب ہے۔
What does delivery cost?
Rs 250 inside Wazirabad. Everywhere else it is Rs 350 per kilo of parcel weight.
ڈیلیوری چارجز چیک آؤٹ پر ظاہر ہو جاتے ہیں۔
Do you sell loose herbs by weight?
Yes. Where you see a weight picker you can buy 100 g, 250 g, half a kilo or a full kilo, cut and weighed for your order.
جڑی بوٹیاں وزن کے حساب سے بھی ملتی ہیں۔
I do not know what I need. Can someone advise me?
Yes — book a consultation with Hakeem Ali Raza. You can sit with him at the shop or talk on the phone, and he will write a course for you.
حکیم صاحب سے مشورے کے لیے وقت لیا جا سکتا ہے۔
Is a herbal course safe with my other medicines?
Tell us what you are already taking, and ask before you start — especially if you are pregnant, nursing, or being treated for sugar, blood pressure or the heart. Herbal preparations support you; they do not replace your doctor's treatment.
دیگر ادویات کے ساتھ استعمال سے پہلے مشورہ ضرور کریں۔
Can I return something?
Sealed packs can come back unopened within 7 days. Anything wrong, damaged or leaking is replaced or refunded in full — tell us within 24 hours with a photo.
سیل شدہ پیکنگ 7 دن میں واپس ہو سکتی ہے۔
Do you deliver outside Pakistan?
Not yet. Message us on WhatsApp and we will tell you when we do.
فی الحال صرف پاکستان میں۔
How do I track my order?
Open "Track Order" at the top of the page and put in your order number, or just message us on WhatsApp.
اپنے آرڈر نمبر سے ٹریک کریں یا واٹس ایپ کریں۔
Still stuck? Message us — we answer all day. Chat on WhatsApp